Provide Responsive Services

Create Empowering Collaborative Learning

To  provide more responsive services, it is important to create time and space in our work for relationship building, learning, reflection, and growth. When we do this, we can work to create a more generative, thoughtful, and supportive space. 

ACE Interface proposes we can become learning communities by creating and participating in iterative cycles of change that move from learning, to innovative action, to reflection and continuing the cycle.1 Deepening our learning in this way helps us to put new practices in place and create a positive upward cycle of learning.

Meaningful conversations

The work of creating trauma-informed systems is complex. We can start first with practices that support meaningful conversations.

Jenée Johnson (she/her) is the Program Innovation Leader, Mindfulness, Trauma and Racial Healing at the San Francisco Department of Public Health. Her goal is to bring mindfulness into public health practices and programs and to encourage meaningful conversations about race and trauma in the workplace.2

Jenée shares:

  • Trauma and stress are chronic public health issues. We need to address the ways that trauma and stress affect us in the workforce, so that we don’t end up doing harm to each other and to the very people we seek to help. 

  • As organizations become more mindful, we can nest our trauma and racial equity work in being present, conscious, and kind. In this work, it is important to learn to reset, recognize unconscious biases, and build resilience, to help us be more compassionate. With mindfulness, we have tools for more difficult conversations.

Racism is a form of trauma. To begin to unravel the harm of racism—the historical trauma, the microaggressions, the white fragility that often is a barrier to conversation—people need to have a level of self-awareness, to be able to sit, without judgment, with what is uncomfortable, to be present and aware, and to hold this inquiry with curiosity and kindness. Being mindful—knowing and being in touch with what is going on with you—is essential to undoing racism. Jenée Johnson

Sharing stories

We can also support our collective learning through sharing stories, and focus on what is working well, opening possibilities.

Nelson Mandela said, “It always seems impossible until it is done”. 

Stories make change visible by showing the small steps we are taking that makes organizational and systems change more possible.

Engaging in conversations and sharing stories help us to: 

  • Explore both thoughts and feelings.

  • Give voice to intuitive gut reactions. 

  • Open up new solutions and creativity. 

  • Builds lasting connections that can be used for future problem solving.

Trauma can interrupt connection and our sense of control. Designing spaces for stories and conversations about safety, healing, and wellness is an important element for promoting connection, healing, and hope in our organizations and communities.3

 
Bodiford and Burroughs (2019)

Bodiford and Burroughs (2019)

 
  • Stories help modulate our nervous systems and our outlook, helping us to engage in this work with more compassion and resilience. 

  • Being listened to and hearing back our stories makes us more visible — we feel seen and acknowledged. 

  • Stories support people to bring their whole selves to this work — acknowledging each other’s humanity and learning from each other. 

  • Strengths and resilience become apparent through stories, surfacing what we often don’t recognize in ourselves and others. 

  • Stories can foster a sense of personal and collective agency. 

  • Stories become a tool to support our practice, integrating learning into what we do in our work and lives that bring trauma-informed principles to life in a real and concrete way.

We can relate to each other's stories. They are concrete, we can learn from them. They help us feel more connected to each other and that we can work together as a team. Stories provide the fuel for our active learning. They can also help us to strengthen our relationships.

 
World Cafe

Tool: The Sanctuary Cafés, created by Lina Cramer and Renee Haynie, are designed to promote safety, healing and wellness for children and families as well as to support staff and agencies in their work. 

Click here to download a handout on Sanctuary Cafés.

 
 

Sources:

  1. Laura Porter, Kimberley Martin, and Rob Anda (2016). Self-Healing Communities. The Robert Wood Johnson Foundation. https://www.rwjf.org/en/library/research/2016/06/self-healing-communities.html

  2. Jenée Johnson (2019). Encouraging Meaningful Conversations about Race and Trauma. https://www.mindful.org/encouraging-meaningful-conversations-about-race-and-trauma/

  3. Bodiford and Burroughs (2019). Stories: Connection, healing, hope. https://medium.com/families-thrive/stories-connection-healing-hope-6c0ce2244347